Product Quality Purchasing an Applikon Analytical system is the start of a long and successful relationship. Every component is of the highest quality and all items are carefully produced and tested before delivery to our customers. Each analyzer system is precisely assembled and thoroughly checked by our Check-out Engineers to ensure it meets the requirements detailed on the Application Questionnaire. On customer request we provide additional QA services such as  Operational Qualification (OQ), Factory Acceptance Tests (FAT) or Site Acceptance Tests (SAT).

World wide Distributor Network
The long term relationship we have with our customers is testament to the excellent distributor network established over many years. Each local distributor provides total support for all Applikon Analytical products including application knowledge, installation, user training, maintenance, service and supply of spare parts.
Each distributor holds a stock of spare-parts and consumables.

Application Laboratory Applikon Analytical has a team of Application Engineers which enables us to provide the best on-line analytical method for your specific application. Completing the Application Questionnaire will allow us to provide an Application Guarantee, ensuring the analyzer system is to your full satisfaction - guaranteed! Many ready to go applications are available through our Application Data Sheets (ADS) which can be requested from your local distributor.

Knowhow Improvement
We want to improve the knowledge about on-line wet-chem analysis.
For this reason we issue a paper called "Between the Lines". These papers describe several mainly technical issues like; basic chemistry, what is titration, several measurement methodologies we apply, statistics, etc.

The following "Between the Lines" are released :

BtL No.1 :		Basic chemistry: what is an acid , a base, an ion. Understanding about measuring units like ppm, volume-%, weight-%, etc.
BtL No. 2 :		Potentiometry: type of electrodes, buffers, calibration parameters, temperature effects, problems & solutions, etc.
BtL No.4 :		Acid Base Titration in Aqueous Solvents : acid base titrations, what is pKa & pKb, what is an acid or base, type of electrodes applicable, etc. (see attachment).
BtL No.6 :		Spectrometry: UV, VIS, wavelength, Lambert Beer's law, Cuvette Module vs LDP, calibration, etc.
BtL No.13 :		Statistics : Inaccuracy, repeatability, standard deviation, average.
BtL No.15 :		Chemical Considerations : sample volume, titrant volume & concentration, reagent volume & concentration versus measuring ranges, accuracy/repeatability, analysis time.

Please contact your nearest distributor how to obtain these papers.
Download an example at our Download section/page.

Maintenance We have a highly skilled international team of Field Service Engineers to provide maintenance and breakdown support to all users. World wide on-site support is available with total flexibility regarding frequency of visits from call-outs to Total Care  packages. Contact your local distributor to find how cost effective on site service can be.

Remote Access
Making use of bi-directional communication via a secure communication hub, we can log in into your analyzer to provide remote assistance and maintenance support. The data from your analyzer is used in complete confidence to monitor analytical performance and provides a valuable preventative maintenance tool. 

User Training
Regular training courses are held to enable our users to exploit fully the power and flexibility of their Analyzers. Initial basic training is a key part of the start-up process. We provide further training as and when required from formal classroom sessions to more informal training at the analyzer site. The training is tailored to the exact requirements of each individual user or group.